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Shopping & Shipping Policies

100% SATISFACTION GUARANTEE

At BGI, we stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 14 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Normal shipping charges for shipment of Accessories within Continental US are as follow:

    · FedEx Ground is calculated based on purchase amount


Purchase Amount Shipping Charge

$0 - 24.99 -- $8.50
$25 - 74.99 -- $11.50
$75 - 149.99 -- $13.50
$150.00 & Up -- $16.50

    · Express 2 Day - add $12.00 to the above calculations

    · Next Day with Saturday Delivery - add $30.00 to the above calculations

    · Gift Cards will be sent USPS at no additional charge


Additional charges will be applied to overweight items such as trainers, repair stands, etc.

Sorry, but we do not ship outside of the Continental U.S.

IN-STORE PICKUP

Most orders will be ready after 5:00 pm the same day if received by 11:00 am (Monday through Friday). Orders placed after 11:00 am or on the weekend before Noon can be ready the same day if you would kindly alert us by phone that you placed an order (by calling 800-238-7389 x510). Unless special arrangements are made in advance, orders requesting in-store pickup need to be picked up within 10 days or a 10% restocking fee will be charged.

ORDER TRACKING

You may follow the progress of your order by returning to www.bgindy.com and clicking on the "My Account" button.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.

ONLINE SECURITY & PRIVACY

Thank you for reviewing BGI's policies regarding your privacy rights at our website.


The Most Advanced Encryption Available!!

This website uses a secure server. The Bicycle Garage Indy server is registered with the leading provider of industry-standard certificates. Our security software allows your Web browser to create the most secure connection available today: 128-bit strong encryption (when used with a US domestic Web browser). You can be assured that any information you exchange with this site cannot be viewed by anyone else on the web.

We never make your e-mail address available to other companies or organizations. We only collect your e-mail address when you provide it voluntarily. If you supply us with your e-mail address, you may receive periodic messages from us with information on new products, services or upcoming events. If you later decide you no longer wish to receive such messages, you may let us know by changing your account profile from our website or by sending an e-mail, calling or writing us. Be sure to include your complete name and address to help us locate and remove any records we have on file.

We never make your postal address available to other companies or organizations. If you supply us with your postal address, you may receive periodic mailings from us with information on new products, services or upcoming events. If you later decide you no longer wish to receive such mailings, you may let us know by changing your account profile from our website or by sending an e-mail, calling or writing us. Be sure to include your complete name and address to help us locate and remove any records we have on file.

 

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Bicycle Garage Indy - North
4340 East 82nd Street
Indianapolis, IN 46250
317-842-4140
Hours: M - Sat 10-8, Sun 12-5
Bicycle Garage Indy - South
997 E County Line Road
Greenwood, IN 46143
317-885-7194
Hours: M-Sat 10-8, Sun 12-5
Bicycle Garage Indy - Downtown
242 East Market St, Suite 101
Indy Bike Hub YMCA @ City Market
Indianapolis, IN 46204
317-612-3099
See Hours


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